Communication and Negotiation Techniques
By taking part in this seminar, you’ll improve even further your own rhetorical skills and methods of negotiations. 3 days.
Language is a very important instrument of good management. In this 3-day program for executives and key managers, you will test your rhetorical and communicative competence in different situations at work – when dealing with the boss, colleagues, employees, customers and suppliers. You'll practice leading meetings and real-world situations using language mechanisms to come out as a winner. After completing the program, you can take what you learn and use it immediately.
WHO SHOULD PARTICIPATE
- Executives from all areas of business who use language as part of a motivational management system
- Key management who are constantly communicating and want to use language to convince and inspire others
- Executives, specialists and junior staff who want to come out on top in negotiation situations, and want to help achieve company objectives using skillful argumentation.
WHO BENEFITS FROM THE PROGRAM
If you're an executive or business specialist, this program gives you tools for identifying your own strengths and weaknesses in the communication and negotiation process. It puts you on track for improving your effect on others through language. It helps you develop the skills of a motivational management style.
Knowledge from Communications Research
- Rules governing interpersonal communications
- Being an effective meeting leader
- Convincing rhetoric
- Winning negotiations – asserting yourself in a friendly and likeable way
- Forms of communication – verbal and nonverbal
- Which content should be communicated to which people?
- How to communicate company messages in the right way
- Good communication – examples and training
- Improper communication – examples and training
How to Lead Meetings Effectively
- Conducting talks, meetings or discussions is an important management skill
- A systematic look at how an executive conducts meetings
- The importance of skillful leadership at meetings for the productivity of staff doing mental tasks
- Rationality and emotion in communications
- Employing good meeting skills to get others to agree to your ideas and goals
- Knowing and applying negotiation techniques
- Recognizing and fending-off attempts by others at manipulation
- Recognizing patterns in how individuals react in negotiation situations
- Adapting your negotiation techniques to the situation
- Practicing measures for optimization
Rhetoric in Management
- The psychology of persuasion
- Practicing being quick-witted
- Using body-language in a targeted way
- How to refute unfair attacks with confidence
- Appearing before groups in a professional manner
- How to talk with confidence
- Talking to small groups of employees and customer
When you promote men and women of your staff, it will help if you approve their participation in our junior program first. In a briefing, you tell us what exactly your employee needs to develop. We meet with the participant and give you feedback about this. We then give you a promotion proposal and the St. Gallen talent-promotion tool for implementing your own talent management. [more...]