This program is in-depth communication training for executives. We reveal the secret to having conversational skills that win people over and help you communicate even more effectively. 3 + 3 days.
In this program, participants develop two important personal skills – good, convincing rhetoric and strong negotiation.
WHO SHOULD TAKE PART
This program is perfect for executives, specialists and key players from all areas of business, who want to improve their own, personal conduct in special situations by training and feedback, and who want improve their conversational skills.
A successful talk between two people is successful when it creates common understanding; when it creates esteem, respect and loyalty. To be successful when negotiating, for example, the tools you need are conversational skills that win people over, that convince them of your plans for the business. To develop this tool you'll need to:
- learn the rules of communication and how to apply them
- make others aware of your concerns
- win over employees, colleagues and the boss to your opinions
- motivate people to be committed to their work
CONDUCTING IMPORTANT CONVERSATIONS
We have important one-on-one conversations all the time at work. How you conduct yourself here is important. You need to consciously conduct them to achieve, as far as possible, your own goals, and you'll need to win over others to your interests in a way that is confident but fair. Really good negotiating skills usually result in two winners, as two people have committed to a result that they can both accept.
TOPICS COVERED BY THE PROGRAM
The Rules of Conducting a Conversation
- What rules and effect mechanisms have to be considered, if you're going to use language as a central element of management?
- What skills does a person need to be convincing in a conversation?
- What instruments are available for avoiding an escalation and hardening of disagreements during a conversation? How can I employ a win-win oriented system when talking to someone one-on-one?
- Why are solution-oriented conversational skills better, when dealing with employees and colleagues, than those based on hierarchy and claims to power?
Differentiating According to Goal
Conversations and discussions at work are all very different. It's not the same type of situation when, during a qualification meeting, you exhort employees to change their conduct; or when getting your team onboard to meet ambitious business objectives; or when reassuring a customer who has a complaint. The rules governing how to conduct a conversation, therefore, need to be applied differently, depending on situation and goal.
Training to Develop Convincing Conversational Skills
Knowledge alone won't move you forward here. What you need is to practice using your new knowledge. In our program, you'll practice specific conversational situations that are of importance to you every day at work, situations that cause stress and can be a burden. You'll also practice conversational situations that you want to better master in the future.
In addition to all of the above, you will also learn negotiation techniques with the goal of representing – in the best possible manner – your own interests in a way that is friendly and earns the respect of the person you are talking with.
When you promote men and women of your staff, it will help if you approve their participation in our junior program first. In a briefing, you tell us what exactly your employee needs to develop. We meet with the participant and give you feedback about this. We then give you a promotion proposal and the St. Gallen talent-promotion tool for implementing your own talent management. [more...]