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Seminar finder

Advanced Communication Program

This program is in-depth communication training for executives. We reveal the secret to having conversational skills that win people over and help you communicate even more effectively. 3 + 3 days.


In this program, participants develop two important personal skills – good, convincing rhetoric and strong negotiation.


This program is perfect for executives, specialists and key players from all areas of business, who want to improve their own, personal conduct in special situations by training and feedback, and who want improve their conversational skills.


A successful talk between two people is successful when it creates common understanding; when it creates esteem, respect and loyalty. To be successful when negotiating, for example, the tools you need are conversational skills that win people over, that convince them of your plans for the business. To develop this tool you'll need to:

  • learn the rules of communication and how to apply them
  • make others aware of your concerns

  • win over employees, colleagues and the boss to your opinions

  • motivate people to be committed to their work


We have important one-on-one conversations all the time at work. How you conduct yourself here is important. You need to consciously conduct them to achieve, as far as possible, your own goals, and you'll need to win over others to your interests in a way that is confident but fair. Really good negotiating skills usually result in two winners, as two people have committed to a result that they can both accept.


The Rules of Conducting a Conversation

  • What rules and effect mechanisms have to be considered, if you're going to use language as a central element of management?
  • What skills does a person need to be convincing in a conversation?
  • What instruments are available for avoiding an escalation and hardening of disagreements during a conversation? How can I employ a win-win oriented system when talking to someone one-on-one?
  • Why are solution-oriented conversational skills better, when dealing with employees and colleagues, than those based on hierarchy and claims to power?

Differentiating According to Goal

Conversations and discussions at work are all very different. It's not the same type of situation when, during a qualification meeting, you exhort employees to change their conduct; or when getting your team onboard to meet ambitious business objectives; or when reassuring a customer who has a complaint. The rules governing how to conduct a conversation, therefore, need to be applied differently, depending on situation and goal.

Training to Develop Convincing Conversational Skills

Knowledge alone won't move you forward here. What you need is to practice using your new knowledge. In our program, you'll practice specific conversational situations that are of importance to you every day at work, situations that cause stress and can be a burden. You'll also practice conversational situations that you want to better master in the future.

Negotiation Techniques

In addition to all of the above, you will also learn negotiation techniques with the goal of representing – in the best possible manner – your own interests in a way that is friendly and earns the respect of the person you are talking with.


4. Session 2017

Number: NA7347

Part 1: November 29 - December 1, 2017
Berlin, Germany

Part 2: December 18 - 20, 2017
Hamburg, Germany

CHF 5'900.- excl. VAT Invoice on request in EUR, at current exchange rate

Additional Services

Call us for a telephone consultation: +41 (0) 44 913 15 80

Seminar + Individual Coaching

Seminar + Individual Coaching

Book an individual coaching session in addition to a seminar.

My Sparring Partner

My Sparring Partner

Book this 2-day workshop and profit from a deep-dive into company-specific content, with insights especially relevant to your work. For you and a max. of 4 other colleagues from your company.

Learn & Perform

Learn & Perform

First you attend an open seminar. After completion, a St. Gallen management consultant visits you at your company to support implementing what your learned.

A Second Opinion

A Second Opinion

You need to make an important decision that will determine the course your company will take. To make sure you get it right, you need a second opinion.

Implementation Project

You attend an open seminar, and those things you learned that are especially vital to your company are then implemented with this project, tailor-made for your company with external support.

The Mental Option

Management top-performance requires mental preparation. Our "Human Tuning" service is an additional day of mental training for executives.

Company Teams

Two or more participants from a single company take part in the same seminar – and implement what they learned immediately upon return.

Bosses Promoting High-Potentials

When you promote men and women of your staff, it will help if you approve their participation in our junior program first. In a briefing, you tell us what exactly your employee needs to develop. We meet with the participant and give you feedback about this. We then give you a promotion proposal and the St. Gallen talent-promotion tool for implementing your own talent management.

Small-Group Seminar

Small-Group Seminar

A seminar with a max. of 6 participants. Small groups allow a deep-dive into subjects of special interest to you.



After learning the latest management insights at your seminar, you want to use them. You have ideas, maybe even a concept. Or you want to practice what you learned and your conduct as an executive.

Bring your Customer

Bring your customers with you to a seminar. Here you'll be inspired for collaboration, joint development, open innovation. During off-time, you can work with your customer on ideas for future collaboration.

Compressed Learning

Compressed Learning

Management knowledge compressed into a 1-day seminar, with content conceived especially for your company.

Certification of your Advanced Training

Certification of your Advanced Training

You can book an additional 4-day workshop for certifying your advance training.

Career Support

Career Support

You are pursuing a specific management position. We'll help you in your career.

St. Gallen Tools

St. Gallen Tools

We develop management and leadership instruments that are tailor-made for use at your company.

St. Gallen Inhouse

St. Gallen Inhouse

Seminars with company-specific content. If you have questions about this or need information, please call us at +41 (0) 44 913 1580 or write an email to:

Contact us

+41 (0) 44 913 15 80

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